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Unleash your Zendesk

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Services

Zendesk migrations, automations, integrations, applications.

Integrate

Connect your systems, bringing data to where it’s needed. Take actions directly from tickets, increasing efficiency and accountability.

Automate

Free your agents from repetitive tasks to focus on the hard stuff, better outcomes for your customers.

Iterate

Reveal actionable insights, see the measurable results of the changes you deploy. Build your knowledge and share best practice as your team see what excellence looks like.

About Us

The boutique Zendesk agency

Our backgrounds are in hospitality and retail franchise management and ownership, so we know how it is to provide premium service on an inelastic budget. We’ve talked the talk and walked the walk, with multiple industry awards, extensive internal and external recognition for business units under our leadership.

We’re based in the Southampton area, giving us easy in-person access across the South, including London and Bristol. Now in our third year operating under the Deltastring brand, we’ve got the experience to get the job done combined with the flexibility to align our processes to your needs.


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Timeline

The Deltastring story

  • 2016-2019

    Our predecessor business makes forays into CX

    Nico sets up and operates his first company, rethinking hospitality with data-led process iteration, while Rosie is an experienced senior manager from the world of retail.

  • 2019-2021

    Learning Zendesk, focusing on actionable insights

    We turn our attention to Zendesk, talking our learnings from the restaurant world to streamline and simplify the agent experience.

  • 2022

    Data and engineering

    Following a project with a data engineering team, combining this with previous chatbots and API integration setups leads to our first Zendesk applications.

  • 2023-2025

    End-to-end projects with enterprise clients

    Our bread-and-butter has been these complete deployment processes for enterprise clients looking to switch to Zendesk or rethink their Zendesk approach.

  • TODAY

    Expanding our services, growing our team

    Deltastring do Zendesk migrations, automations, integrations, applications. We’re looking to a future where businesses of all scales require intelligent systems.

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Your Zendesk, unleashed

Time to turbocharge your team

Are your agents constantly flipping between second—even third—screens? Their routine of endless ctrl-c and ctrl-v is a productivity sink, wasting time and efficiency just to get data where it needs to be.

We streamline that process. Our integrations and automations connect your Zendesk directly to the systems responsible for decision-making. No more manual data wrangling, just pure, efficient workflows that power your business.

Ready to turbocharge your operations? Book a meeting with us and see efficiency transformed.


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OUR AMAZING TEAM

Deltastring leadership, experienced business operations professionals

Rosie Elliott-Welch

Founder, CEO

Nico Boyce

Founder, CTO

We’re supported with a handpicked selection of freelance specialists, giving us flexible capabilities to meet the most demanding of project requirements.

Latest videos from Team Deltastring

Zendesk tips and tech contractor life.